Staying an Old Soul in the New World
Refund Policy
Effective August 28, 2026 · Last updated September 1, 2026
Staying an Old Soul in the New World is currently sold as a presale, which means the finished digital book is delivered at a later date, disclosed at checkout.
The short version: you can get your money back any time up until your order ships. Once it has gone out, it's yours.
Before your order ships
You may request a full refund at any time before your order ships, for any reason. You do not need to explain yourself, and you will not be asked to.
Ships means the point your order leaves my hands. For the digital edition, that is the moment the finished book is emailed to you. For the Founding Member Bundle, it is also the moment the signed manuscript is handed to the carrier.
After your order ships
Once your order has shipped, the purchase is final. A book that has been sent cannot be returned in any meaningful sense, and this is a one-person operation rather than a shop with a returns counter.
Refunds are still given after shipping in these cases:
- Duplicate purchases
- Technical delivery problems, including a file that never arrived or will not open
- A signed manuscript that arrives damaged, is lost in transit, or never arrives
- Fraudulent or unauthorized transactions
- Any situation where a refund is required by law
If the delivery date changes
If the announced delivery date changes materially, you will be notified by email and given the choice to keep waiting or take a full refund. That choice is yours, and the refund is available regardless of how much time has passed.
The signed manuscript
The Founding Member Bundle includes a printed manuscript mailed to you. Before it ships, it can be refunded in full like any other presale order.
Once it has been handed to the carrier, the purchase is final, except that a copy which arrives damaged, is lost in transit, or never arrives will be refunded or replaced. Email me and it will be sorted out.
How refunds are returned
Refunds are returned to the original payment method wherever possible. Processing time depends on your bank or card issuer, and typically takes a few business days after the refund is issued.
How to request one
Email contact@whereismas.com from the address you used at checkout, or include that address in the message. No form, no hoops, and no questions I would be annoyed to answer.